Privacy Policy
Effective Date: October 5, 2026
Optiq Health Labs (“Optiq Health Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our customer portal, communicate with us, or request our laboratory testing services.
This Privacy Policy applies to information collected through OptiqHealthLabs.com and related online services operated by Optiq Health Labs.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Company or organization name
Email address
Telephone number
Mailing or business address
Account and customer portal information
Information submitted through contact, registration, or service request forms
Information associated with laboratory testing requests, sample submissions, and related services
Communications you send to us
Billing or transaction-related information where applicable
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, referring pages, pages visited, approximate geographic information, and information collected through cookies or similar technologies.
How We Use Information
We may use information we collect to:
Provide and administer laboratory testing services
Create and manage customer accounts
Process sample submissions and service requests
Communicate regarding testing, results, accounts, or inquiries
Provide customer and technical support
Maintain business and transaction records
Improve our website, customer portal, services, and user experience
Analyze website usage and performance
Send service-related communications
Send marketing communications where permitted by law
Protect our systems, customers, and business from fraud, misuse, or security threats
Comply with applicable legal and regulatory requirements
Customer Portal and Laboratory Services
Customers may provide information through our customer portal or other systems in connection with laboratory testing services. We use this information to administer customer accounts, process testing requests, communicate with customers, and provide laboratory services and associated results.
Customers are responsible for ensuring that information they submit to Optiq Health Labs is appropriate and that they have the necessary authority or permission to provide that information.
Cookies and Analytics
Our website uses cookies, tracking technologies, and similar tools to operate the website, remember user preferences, understand how visitors interact with our website, measure performance, manage customer interactions, and improve our services.
We use third-party technologies that may include HubSpot, Google Analytics, Google Tag Manager, and other Google services. These technologies may collect information such as your IP address, browser and device information, referring pages, pages visited, interactions with website content, form activity, and other information about your use of our website.
Google Tag Manager may be used to manage and deploy analytics, conversion measurement, and other website tags. The specific technologies and tags used on our website may change as our services and marketing activities evolve.
Some cookies and tracking technologies are necessary for website functionality, while others may be used for analytics, performance measurement, or marketing purposes. Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.
You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
How We Share Information
We do not sell personal information for monetary compensation.
We may disclose information to service providers and business partners that assist us with operating our business, including providers of:
Website hosting and infrastructure
Customer relationship management systems
Customer portal and account services
Email and business communications
Analytics and website performance services
Payment, accounting, or business administration services
Information technology and security services
These providers may process information on our behalf as necessary to provide their services.
We may also disclose information when required by law, regulation, subpoena, court order, or other legal process, or when reasonably necessary to protect the rights, safety, security, or property of Optiq Health Labs, our customers, or others.
Information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Marketing Communications
If you receive marketing communications from us, you may unsubscribe by following the instructions included in those communications.
We may continue to send transactional or service-related communications that are necessary to administer your account or provide requested services.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and laboratory records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or information security system can be guaranteed to be completely secure.
California Privacy Rights
California residents may have certain rights regarding their personal information under applicable California privacy laws.
Depending on the circumstances and applicable law, these rights may include the right to:
Request information about personal information we collect, use, or disclose
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Receive certain personal information in a portable format
Opt out of certain uses or disclosures of personal information where applicable
Receive equal service and treatment when exercising applicable privacy rights
The availability of particular rights depends on the law applicable to Optiq Health Labs and the nature of the information involved. Certain information may also be exempt from some requests when retention or processing is permitted or required by law.
To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
Do Not Sell or Share My Personal Information
Optiq Health Labs does not sell personal information for monetary compensation.
Certain uses of cookies, analytics, advertising, or other online technologies may be considered “sharing” or targeted/cross-context behavioral advertising under some privacy laws. Where required by applicable law, we will provide appropriate mechanisms for users to exercise applicable opt-out rights.
Children’s Privacy
Our website and services are intended for businesses and adults and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. Optiq Health Labs is not responsible for the privacy practices, security, or content of third-party websites.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.
When we make changes, we will update the effective date shown at the top of this policy. Material changes may be communicated through additional means where appropriate or required by law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:
Optiq Health Labs
Santa Ana, California
Website: OptiqHealthLabs.com
Additional contact information:
1920 E Warner Avenue Unit N, Santa Ana, CA 92705
(949) 841-2437
info@optiqhealthlabs.com
